At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!About Shakepay Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future.  We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special. Director of Software Engineering We are entering a new age for financial services. Legacy banking products are built on old, decaying technology while new experiences are being constructed from the ground up. You will recreate how people are meant to build wealth. Bitcoin is enabling a world that could not previously be designed, and you will be the builders’ builder, empowering a team of passionate developers to deliver the best experience to our customers. What you'll be doing

Ensure engineers are productive, learning, and doing meaningful work Coordinate and direct projects, making detailed plans to accomplish technical and product goals Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects Interview and hire the best and brightest software engineers Mentor and grow individual contributors and managers, helping cultivate their careers Lead foundational, multi-discipline teams of engineers working on complex, full-stack projects with wide impact across the company Drive the strategy for how we test, validate, and safely deliver new features, balancing speed and stability across our web and mobile apps. Work closely with product, design, legal and customer support to deliver seamless user experiences Get your hands dirty: review code and contribute when it makes sense Contribute your fair share of memes to our #dev-null slack channels

Must-Haves

10+ years in software engineering, with 5+ years in leadership, including 2+ years leading leads Proven ability to scale teams and systems in high-growth environments Excellent collaboration and communication abilities to align cross-functional teams

Nice to have

Experience with Node.js, Typescript, React-Native, Postgres, Docker, Kubernetes, Kafka, Datadog Experience with building financial apps Bitcoin knowledge

Why join us?

Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time. Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians. Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development. Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.

Perks and benefits

🤝 Be an owner - Every employee has stock options as part of their total compensation  🥅 Reach your goals - Yearly salary assessments  🦷 Health & wellness :  Access to comprehensive health and dental coverage, including health and wellness spending accounts.  🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto. 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth. 🌴 Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus. 🐣 Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks. 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other  

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept. Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

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QuickNode is looking to hire a Support Engineer II to join their team. This is a full-time position that can be done remotely anywhere in Portugal or Spain.

QuickNode - A crypto payments service that enables you to buy, hold, sell, swap, send and receive the major currencies.

Company Description

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.

Role Description

As a Developer Support Specialist, you’ll be the go-to technical resource for developers building on Phantom’s embedded, mobile, and browser extension wallets. You’ll troubleshoot complex issues, guide developers through integration challenges, and advocate for improvements that enhance the developer experience. This role is ideal for someone who thrives at the intersection of engineering, support, and developer advocacy.

Responsibilities

• Serve as the primary escalation point for Level 2 developer support requests.

• Diagnose and resolve technical issues related to wallet integrations, blockchain metadata, and token display.

• Collaborate with internal teams to prioritize and advocate for developer-facing features and fixes.

• Engage with the developer community to gather feedback and foster positive relationships.

• Contribute to and improve technical documentation and resources for developers.

• Train and enhance support AI systems with accurate technical information.

• Customer/developer support ticket handling

Qualifications

• 2–3 years of experience in developer support, developer relations, or a similar technical role.

• Proficiency in React and React Native development.

• Strong understanding of blockchain technologies, particularly Solana and EVM-compatible chains.

• Experience reading and interpreting data from block explorers and blockchain metadata.

• Excellent written and verbal communication skills, with an emphasis on clarity and empathy.

• Ability to prioritize tasks and manage multiple support requests effectively.

Why Work with Us

Opportunity

We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.

There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!

• First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.

• Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.

• We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.

Benefits

• Competitive salary and equity

• Comprehensive insurance (medical/dental/vision) — 100% covered

• Stipend for your ideal remote set-up

• Flexible hours and a supportive remote environment

• Unlimited vacation: Take time when you need it (and we really mean it!)

• 401(k) retirement plan

• Monthly wellness benefit

• Weekly meal benefit

• Global off-sites

We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

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